Housing Advice

Housing advice for tenants, landlords, homeowners and professionals.

How we can help

Contact the housing advice team if you have any questions or problems about housing. We are happy to assist tenants, homeowners and landlords. Please note that we are not qualified to give legal advice. You will need to speak to a solicitor if you have any legal questions.

Self help on HomeChoice Lincs

The self help option on HomeChoiceLincs is for North Lincolnshire residents only. It will ask you a series of questions and then guide you through the different options to improve your housing situation.

Home or hospital visits can also be arranged where necessary.

You can also contact the housing charity, Shelter for free advice on 0808 800 4444

Duty to refer

The public bodies who have a duty to refer are:

• Jobcentre Plus
• social services
• authorities
• probation services
• hospitals (as part of providing inpatient care)
• emergency departments
• urgent treatment centres
• prisons
• youth offender institutions
• secure training centres
• secure colleges
• Royal Navy
• Royal Marines
• Army

What you need to know

• You can refer any customer / service user you’ve identified as being either homeless or threatened with homelessness.
• The customer / service user must give their consent to be referred.
• The individual can choose which local authority they wish to be referred to, so ask them where they would like the referral to be sent.
• If in any doubt, or if your customer / service user needs urgent housing assistance, please contact us.

If you’re one of the public bodies in the list above and want to refer a customer, please email dutytorefer@northlincs.gov.uk. Please note, this is not a secure email address.

How to make a referral

To make a self referral or agency referral please use our online referral form.

Victor House

Victor House provides a psychologically informed specialist environment that looks to support rehabilitative and recovery approaches and focus on the overall well-being of a person, including their physical and mental health and wellbeing, their level of social support (from a partner, family, or friends) and their level of community integration.   ​

Promoting recovery and rehabilitation will include enabling access to housing, education, training, and employment alongside supporting people to find and participate in rewarding leisure and community activities.  ​ ​

No referral is required to access the facility and we welcome everyone seven days a week between 8am to 10pm.

Alternatively, call 01724 297 760.

Address: Victor House, 22-24 Cole Street, Scunthorpe, DN15 6QS